Coastal Climate Care Inc. — Privacy Policy
Last updated: March 13, 2026
At Coastal Climate Care Inc. (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://coastalclimatecare.ca (the “Site”) or interact with us in connection with our services.
We comply with all applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial regulations in Nova Scotia.
1. Information We Collect
We collect only the information necessary to respond to inquiries, prepare quotes, and provide our HVAC services.
This may include:
Name
Email address
Phone number
City or general location
Details about the services you’re interested in
We do not collect payment information or store sensitive personal data through our website.
2. How We Collect Information
We collect personal information in the following ways:
When you fill out our quote request or contact form
When you communicate with us by phone, email, or text
When you subscribe to receive follow-ups, updates, or promotions
Through CRM and marketing platforms used to manage inquiries and communication (such as GoHighLevel or similar systems)
Through limited website analytics tools that help us understand site performance and user activity
3. How We Use Your Information
We use your personal information for purposes including:
Responding to inquiries and quote requests
Contacting you about scheduling or service updates
Following up on completed work or providing maintenance reminders
Sending occasional promotional communications or special offers (if you’ve consented)
Complying with legal obligations and improving our services
We do not sell, rent, or trade your personal information to third parties.
4. Email, Phone, and SMS Communications (CASL Compliance)
By submitting your information through our website or communicating with us, you consent to receive emails, phone calls, or SMS (text messages) from Coastal Climate Care Inc. related to your inquiry, services, or future updates and promotions.
Message and data rates may apply.
All of our commercial electronic messages comply with Canada’s Anti-Spam Legislation (CASL). Each email we send includes our business name, contact information, and a clear option to unsubscribe.
You may withdraw your consent at any time by clicking the unsubscribe link in our emails or contacting us directly.
5. Sharing and Disclosure of Information
We may share limited personal information only when necessary to provide our services, for example:
With our technicians or authorized contractors to complete your request
With service partners or rebate/financing programs (e.g., Efficiency Nova Scotia, FinanceIt), only when relevant and with your consent
If required by law, court order, or regulatory authority
We ensure all third parties who handle personal information on our behalf maintain strict confidentiality and security standards.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no method of electronic transmission or storage is 100% secure. While we take precautions, we cannot guarantee absolute security of data sent over the internet.
7. Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
You may request that we delete your personal information at any time by contacting us. We will respond to such requests promptly, subject to legal and operational requirements.
8. Cookies and Analytics
Our website may use cookies or analytics tools (such as Google Analytics) to collect non-personal information, including:
Pages visited and time spent on the site
Browser type, device, and operating system
Referring websites
This helps us improve our website and services. You can disable cookies through your browser settings if you prefer.
9. Accessing or Updating Your Information
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Withdraw consent for future communications
To exercise these rights, please contact us using the information below.
10. Children’s Privacy
Our website and services are intended for adults and homeowners. We do not knowingly collect personal information from individuals under the age of 16.
If you believe a minor has provided personal data to us, please contact us and we will remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Coastal Climate Care Inc.
Email: info@coastalclimatecare.com
Phone: 902-210-7401
Address: 900 Windmill Road Unit 114, Dartmouth, Nova Scotia, B3B 1P7